Microsoft engineer: ‘Definitely problems’ with test process after crippling Home windows patch
Per week after Microsoft pulled an area Tuesday update that crippled a mystery quantity of Home windows 7 Computers, the organization has yet to supply a working treatment for either the initial vulnerability or even the resulting problem for individuals impacted by the damaged update.
Nor has Microsoft, which still maintains a status for additional transparency around security occasions than its rivals, including ultra-secretive Apple, issued any public statements outdoors the narrow confines from the MS14-045 “bulletin” that supported the 3-patch update.
But someone claiming to become a Microsoft worker walked as much as fill a few of the information void.
“We are being employed as hard as possible to repair this and release that fix as rapidly as you possibly can, so stay tuned in for that re-release announcement soon,” stated Kurt Phillips on Wednesday. Phillips added that although he wasn’t the official company spokesman, he was an “engineer on the snappy graphics team attempting to fix our problem.”
Computerworld was not able to verify Phillips’ identity the only real “Kurt Philips” at Microsoft for auction on LinkedIn.com would be a high-level manager with an Exchange team. Microsoft declined either to confirm or deny Phillips’ identity, as well as declined to discuss a timetable for any re-discharge of the MS14-045 patch.
“We know about some the process of the current updates and we’re focusing on a fix,” a Microsoft spokesman stated via email late Thursday. Phillips gave more detail than the organization has offered openly, as well as acknowledged the screw-up. “The main reason we pulled this patch was when you encountered the issue specified, it is a horrible consumer experience,Inch Phillips authored. “We designed a fairly invasive alternation in font handling included in a burglar patch and thought we’d it tested correctly, but you will find certainly problems within our test coverage and style procedure that we have to address. We certainly have training to understand out of this and we’ll.Inch
By early Friday, Microsoft hadn’t re-released the problematic a part of MS14-045, certainly one of nine updates it shipped on August. 12 after that it told users to uninstall the patch on August. 15. The organization later removed the buggy patch in the Home windows Update service.
Even without the information from Microsoft, it had been inevitable that buyers filled the vacuum. Inside a lengthy but still-growing discussion thread around the Microsoft support site, the general impression continues to be dramatically negative. One of the most benign messages were individuals wondering why Microsoft hasn’t stated more or just asking whenever a fix could be available.
“Any idea whenever we have a fix? What don’t let do in the meantime?Inch requested someone recognized as heshie around the thread, that has grown to greater than 500 messages and it has been viewed over 97,000 occasions, both large figures for Microsoft’s support discussion forum.
On a single thread, however, Philips downplayed the scope from the problem that crippled some Computers using the well known “Blue Screen Of Death of Dying.”
“One factor to help keep in perspective here — the particular figures we obtain through telemetry (clearly not exhaustive, but certainly representative) are the failures are just happening in ~.01% from the overall population,” Phillips stated. “So, about 10 %,000 machines are crashing.”
As the percentage reported by Phillips was indeed really low, it converted into about 85,000 Home windows 7 Computers — the machines that appear to become most affected — or maybe all of the believed 1.52 billion pcs running Home windows worldwide was the populace he’d in your mind, roughly 152,000 systems.
Either in situation, that’s lots of angry customers, a lot of whom spent hrs either recovering or attempting to recover their Computers.
“Simply wanted to obvious up a few of the hyperbole — Microsoft is not crumbling, our testers were not fired, etc. 99.99% success is fairly good in many jobs nowadays, but clearly we have to shoot for greater,” Phillips ongoing.
Phillips was talking about speculation around the support thread and elsewhere by finish users also it managers alike, who’ve all attempted to describe the things they see like a loss of the caliber of Microsoft’s software updates. A number of that speculation has revolved round the This summer job cuts Microsoft produced in the U.S., where based on many accounts a lot of software design engineers were release.
Phillips also gave an assorted message about whether Home windows users should follow Microsoft’s advice and uninstall the pertinent patches. “Should you installed [the update] and haven’t seen an end 0x50 [error], there is no promise will not see one before we repair it, but consider the odds,” Phillips authored. “I am not uninstalling. You have to help make your own decision with that, obviously.Inch
Additional information about how customers should cope with the buggy updates are available on Microsoft’s support site.
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